A little help goes a long way.
Tell us what happened. Include useful details, but never send passwords or payment information.
Send a request
Before you send
A game is slow or will not load
Use an up-to-date browser, check your connection, close unneeded tabs and reload the page. Leave an interrupted round to reconnect before starting another spin.
My chip balance looks different
Check Account → Chip activity for completed changes. Give Player Care the game name, approximate time and activity reference. Chips never represent money.
I cannot sign in
Check the email spelling and password case. You can request a password reset. Email confirmation is not required to start playing.
I want a break
Open Player Care to set a reminder, start a voluntary break or request self-exclusion. These controls apply directly to your account.
Contact address: care@lisasilvestri.com.
Requests are retained for up to 12 months unless a longer period is required to resolve the issue or meet an applicable obligation.