Effective 2026-11-13
Information you provide
Registration uses your email address, screen name, date of birth, UK eligibility confirmation and acceptance of the current terms. Passwords are stored as salted cryptographic hashes rather than readable text. A support request contains your reply address, chosen topic, message and request reference.
Information produced by play
We retain your fictional chip balance, completed chip changes, play progress, favourites, selected comic signature, reminder choices and account-control periods. Session records help recognise a signed-in browser and protect requests. Chip activity is presented in small pages and is not exposed to other players.
Why we use it
We use this information to create and secure your account, apply eligibility, run free games consistently, save preferences, record completed chip changes, answer requests and enforce breaks or self-exclusion. We do not sell your personal data or use a fictional balance as a financial profile.
Cookies and optional services
Essential cookies maintain your session and protect account actions. No optional advertising or analytics service is active. The Cookie Policy lists the actual browser storage used and the Cookie Settings page records your choice.
Service delivery
Cloudflare provides DNS, network delivery and site protection. Brevo delivers transactional recovery and support messages; ImprovMX forwards the public Player Care mailbox to the monitored Inbox. We limit information to the purpose of the flow and do not include passwords in email. We do not enable a third-party sign-in button unless the integration is active.
Retention
Account and saved play records are retained while an account is active and for the period needed to handle an open request, enforce a confirmed exclusion or meet an applicable obligation. Ordinary support requests are retained for up to 12 months. Expired recovery tokens and temporary rate-limit records expire automatically. Session cookies expire after seven days.
Your choices and rights
You can update style and reminder settings in your account, change cookie choices, request a correction, ask for a copy of account information or request closure through Support. We may need to confirm that a request belongs to the account before disclosing or changing personal information.
Keeping information secure
Use a unique password, sign out on shared devices and avoid including sensitive information in support messages. We use access controls, protected sessions, request validation and cryptographic password storage. No online service can promise that every possible security incident is impossible.
Children and complaints
This service is for UK adults aged 18+. If you believe a child has created an account, contact Player Care. You can raise a privacy concern through Support or at care@lisasilvestri.com. UK information-rights guidance and complaint information are available from the Information Commission’s Office.